SHIPPING PAGE
FREE UK SHIPPING
We are pleased to offer our UK customers FREE Tracked shipping on all orders over £50. Guaranteed next day delivery or Saturday delivery options are also available at checkout. Our cut off time to ensure next day delivery is mid day for Royal Mail.
If you are spending under £50 then the cost is £5 to ship to the UK.
We aim to dispatch all orders within 1 working day unless you are otherwise notified. All orders are sent fully insured and tracked.
SHIPPING RATES
UK
FAST & FREE when you spend over £50 or £5 charge if you are spending under £50. This is a Tracked delivery (1-2 working days)
If you require shipping faster than this on a Guaranteed Next Day Delivery or Saturday Delivery, please see the below rates for Royal Mail Special Delivery 1pm Tracked & Signed, and Parcelforce 24.
Royal Mail Special Delivery Guaranteed by 1pm:
0-1kg: £8.55
1.01-2kg: £11.00
2.01-10kg: £26.60
Royal Mail Saturday Special Delivery Guaranteed by 1pm:
0-1kg: £13.26
1.01-2kg: £16.20
2.01-10kg: £34.92
Parcelforce 24 - delivery next working day (excluding weekends) - Tracked & Signed: £9.99
Orders can also be collected from The General Store free of charge.
SHIPPING FAQs
CAN I COLLECT FROM YOUR GENERAL STORE?
Yes, this is possible, select Local Pick up at Checkout.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
You will receive a dispatch confirmation to confirm that your order is on its way.
CAN I TRACK MY PARCEL?
All orders shipped can be tracked using the tracking details provided.
DOES MY ORDER HAVE TO BE DELIVERED TO MY BILLING ADDRESS?
The option is provided to ship orders made through our website to a different address from the one your card is registered at. For security reasons we could contact you to verify your details before shipping to a different address.
CAN I CHANGE THE DELIVERY ADDRESS AFTER PLACING MY ORDER?
This may be possible if you have made a mistake with your delivery address, please contact us at info@commonilke.co.uk as soon as you can. If the order has already been shipped then this will not be possible, and we will need to wait for the parcel to be returned back to us, at which point we will then post back out at your expense.
WHY HAVE I BEEN ASKED FOR ADDITIONAL INFORMATION?
Occasionally we will carry out random security checks on orders and request further information. If this happens, please can you supply all requested as soon as possible, as the order cannot be dispatched until this has been received. All information received will be handled securely and with discretion.
WHAT IF I AM NOT HOME WHEN MY ORDER IS DUE FOR DELIVERY?
Within the UK: Royal Mail and Parcel Force should leave a card that will advise details of where the parcel can be collected or how a re-delivery can be arranged. DPD parcels have email and text notifications which mean you can control the delivery and you will also be given other delivery options.
CAN SOMEBODY ELSE SIGN FOR MY PARCEL?
Yes they can but COMMON ILKE accepts no responsibility if the signature received at the delivery address is not that of the intended recipient and will consider the parcel as correctly delivered.
CAN YOU MARK THE PARCEL AS A GIFT OR DECLARE A LOWER VALUE FOR MY ORDER?
This is against the law so is not possible.
WHAT HAPPENS IF MY PARCEL IS LOST?
Unfortunately parcels can occasionally go missing but please do not worry as all our shipments are fully insured. Please note each courier will have a period of time in their terms and conditions that has to pass before the parcel will be considered lost. Our policy is to provide a full refund once this time has passed and a claim can be made.
If the reason a parcel is delayed or becomes lost is due to an incomplete or incorrect address, please be aware we cannot accept any liability for this but we will of course try to help resolve the matter in these situations.
DO YOU DELIVER TO PO BOX ADDRESSES?
We do not deliver to PO Box addresses.
IF I HAVE SENT SOMETHING BACK TO BE EXCHANGED, HOW WILL THE REPLACEMENT BE SENT TO ME?
Our policy is to deliver any replacement goods using the same delivery method you chose for your original order but please note we reserve the right to use an alternative delivery method.